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Pure-Play ServiceNow · Senior-Led · AI-Native

The ServiceNow CRM & AI Experts

NexSurge is a pure-play ServiceNow Practice, born in the AI era and Built for What's Next. We help organisations use ServiceNow to transform how work gets done. Connecting people, processes and technology to simplify operations, improve experiences and drive better business outcomes.

Senior-led by design, we combine experienced people, AI and proven ways of working to achieve what traditionally required much larger teams. We move faster, control costs and deliver on time, first time.

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Architect-Led
Two colleagues working together on ServiceNow
100+
Transformations delivered
4.9/5
Average CSAT across engagements
CMA / CTA
Certified Master Architect led
EMEA
UK, Europe & the Middle East
Turning Strategy into Real-World Outcomes for Global Organisations
Why NexSurge

Great People
Great Technology
Great Outcomes

Our roots are in CRM, Customer & Industry Workflows and AI, with expertise today extending across the ServiceNow Platform. AI is part of our DNA, embedded in how we work and how we deliver, helping our customers accelerate outcomes and realise value sooner.

Great people are just as important as great technology. Our focused senior teams combine deep ServiceNow experience with AI and proven ways of working to achieve what traditionally required much larger delivery teams. Every engagement is led by our CMAs and Architects, who work directly with customers and remain accountable from beginning to end.

ServiceNow Platform
Architect-led · CSDM-aligned
Lead specialisms
CRMCustomer Relationship Management
SPMStrategic Portfolio Management
ITSMIT Service Management
SecOpsSecurity Operations
Platform capabilities
ITOMIT Operations Management
ITAMIT Asset Management
HRSDHR Service Delivery
AIArtificial Intelligence
Accredited by ServiceNow

A Trusted ServiceNow Partner

Our ServiceNow accreditations validate our expertise across consulting, implementation and enablement. Our team also holds ServiceNow’s highest individual accreditations, Certified Master Architect and Certified Technical Architect, so the architecture behind your platform is held to that standard from the first conversation.

ServiceNow Partner - Consulting & Implementation ServiceNow Authorized Training Partner ServiceNow Certified Master Architect ServiceNow Certified Technical Architect
Our Practice

Deep Expertise
Connected Across the Platform

Four specialist Practices, supported by the wider platform capabilities that bring transformation together. Each is led by a senior architect who has delivered it at enterprise scale.

Lead specialisms

Customer Relationship Management

CSM, FSM and SOM/CPQ brought together as one connected customer journey, with practical AI embedded throughout. Where NexSurge began and where our expertise runs deepest.

Strategic Portfolio Management

Connecting demand, investment, planning and delivery to turn strategy into measurable outcomes. Giving leaders the visibility to prioritise what matters and realise value sooner.

ITSM & Foundations

A clean, CSDM-aligned service management core, from incident and change to a governed and trusted CMDB.

The foundation for a scalable ServiceNow platform, architected right from the start.

Security Operations

SecOps and Integrated Risk for organisations where resilience, control and compliance are non-negotiable.

High-stakes workflows, architected to reduce risk, strengthen resilience and stand up to scrutiny from day one.

AI / Control Tower

AI embedded across the platform, from Now Assist to custom AI agents. Built into how we deliver and applied across your workflows to automate intelligently, accelerate outcomes and unlock more value from ServiceNow.

Platform capabilities

ITOM

Discovery, Service Mapping and Event Management that create a reliable, connected view of your technology estate.

The operational backbone that keeps your ServiceNow platform accurate, visible and ready to scale.

ITAM

Hardware and Software Asset Management that brings cost, ownership and lifecycle data together.

Turning asset data into better decisions, controlling spend, optimising licences and getting more value from your technology investments.

HR Service Delivery

Employee workflows and case management that make it easier for people to access services, get answers and get work done.

Connected experiences, built on the same governed platform and designed to scale across the enterprise.

How We Work

Architect-Led Isn’t a Tagline
It’s How We Deliver

From the first conversation to go-live and beyond, our CMAs and Architects stay directly engaged, bringing senior expertise, continuity and accountability throughout. No hand-offs. No dilution of expertise. Just experienced leaders who understand your vision, shape the solution and stay accountable for the outcome.

01

Led by the People Who Architect It

The people who understand your requirements and design the solution stay involved throughout delivery. Our CMAs and Architects provide continuity from qualification and architecture through to go-live.

02

Specialists, Not Generalists

We focus where we have genuine depth. Our specialists combine deep ServiceNow expertise with broader platform knowledge, ensuring every solution is designed to work as part of the whole, not simply within a module.

03

Built for Value Beyond Go-Live

Every solution is CSDM-aligned, governed and architected with the wider platform in mind. Creating a strong foundation that will scale, evolve and unlock greater value as your business and ServiceNow platform grow.

Leadership

Led by Experts, Proven in Practice

The leadership team shaping NexSurge’s vision, culture and delivery standards brings decades of hands-on ServiceNow experience, combining deep platform expertise with a proven track record of delivering complex transformations.

Saria Younus

Co-Founder | CEO

15+ years leading ServiceNow programmes across the UK, Europe and the Middle East. Brings clarity, empathy and vision, delivering customer value while building a people-first culture.

Tom Elkins

Co-Founder | CTO

Certified Master Architect with 15+ years of ServiceNow expertise. Drives technical innovation across AI and digital workflows, optimising operations and delivering outcomes.

Insights

Expert Thinking
Grounded in Practice

Perspectives from the architects and specialists solving real ServiceNow challenges every day.

Thought LeadershipSep 2026

CRM Is Won Or Lost At The Order

Opportunity management is a solved problem. The hard part starts after closed won.

Tom ElkinsTom ElkinsRead →
Thought LeadershipMar 2026

From Ticketing To Autonomous Operations

The MSP opportunity with ServiceNow, and why the platform is the pivot point.

Tom ElkinsTom ElkinsRead →
Thought LeadershipJan 2026

Why ServiceNow Value Fades After Go-Live

The pattern behind stalled platforms, and how to get the value back.

Tom ElkinsTom ElkinsRead →
Let's Talk

Ready to Unlock More Value with ServiceNow?

Whether you’re already invested in the platform or exploring what ServiceNow could do for your business, start with an architect, not a salesperson. We’ll help you identify where the real value lies, what to prioritise and the right path to get there.

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